Refund policy
Last Updated: June 2026
At Fitnessis, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we offer a 30-day free return and refund policy to ensure a risk-free shopping experience.
Eligibility for Returns
Customers may request a return within 30 calendar days of receiving their order.
To qualify for a return:
- The item must be in its original condition.
- The item must be unused or minimally used.
- Original packaging should be included whenever possible.
- Proof of purchase may be required.
Free Return Shipping
Fitnessis provides free return shipping for eligible return requests approved by our support team.
Customers must contact us before sending any item back.
Unauthorized returns may not be accepted.
Non-Returnable Items
The following items may not qualify for return:
- Products damaged through misuse.
- Products altered by customers.
- Lost or stolen items after confirmed delivery.
- Items returned without prior authorization.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery and provide photos when possible.
We will offer:
- Replacement product
- Full refund
- Store credit
depending on the situation.
Refund Process
Once the returned item is received and inspected, we will notify you regarding approval.
Approved refunds are typically processed within 5-10 business days.
Refunds are issued to the original payment method whenever possible.
Late Refunds
If you have not received your refund:
- Check your bank account.
- Contact your payment provider.
- Contact your credit card company.
If the issue persists, contact our support team.
Contact
Email: support@Fitnessis.store
Phone: (866) 406-4722